Rotating Equipment Service & Support

GE Oil & Gas has all the tools, technologies and thinking needed to service, repair and maintain your rotating equipment. Our expert field engineers service your gas turbines, compressors, gearing technology, pumps, and valves to GE’s rigorous quality standards – no matter where or when.

Repair Technology Center of Excellence

GE’s Rotating Equipment Repair Technology Center of Excellence is constantly developing new and more advanced repair techniques for oil and gas applications. We employ the latest innovations including Advanced Welding & Brazing, ACR Cleaning and Advanced Metallurgy to ensure the highest quality restoration of gas turbine and compressor parts available in the industry. We also draw on diverse technologies and methods from across the entire GE organization, resulting in gas turbine and compressor repair solutions that help customers reduce costs and downtime by considerably extending the life of components in high-wear conditions. All workshops in our global network use the same innovative technologies and high standards. No matter where your site is located, you will never have to compromise repair quality.

Rotating Equipment Advisory Services

Our Rotating Equpiment Advisory Services team can transfer our OEM know how and expertise to our customers to better address their needs, maximize asset availability and reliability with positive effects on customer revenues. Our experts will assess your site and produce a detailed report with the status of the facility and equipment and make suggestions for improvements. Learn more about Advisory Services.

Rotating Equipment Upgrades

Operating conditions and performance requirements can change signiﬁcantly over the working life of a plant. In response, we have developed more than 300 conversion, modiﬁcation and uprate solutions for turbines, compressors, turboexpanders, control panels, pumps and valves to address our customers’ changing needs in all applications. Learn more about Rotating Equipment Upgrades .

Spare parts

Using genuine GE parts is a best-maintenance practice and key factor in protecting and improving the performance, availability and reliability of your GE rotating and static equipment over the entire lifecycle. Other parts available in the market are not comparable to GE’s OEM parts, because ours are designed to replace current parts and often to enhance machine performance as new technologies become available. Our parts services include a large inventory of parts located in key regions to improve customers’ asset reliability; e-Catalog for easy 24/7 online part identification and requests for quotations; inventory management for spare, interchangeable and obsolete parts; and spare parts optimizing services.

Parts Online (formerly e-Cat) is a web application dedicated to spare parts enabling the user to search and place order for spare parts. View the user guide or contact us at ecommerce.rollouts@ge.com.

Request GE Single Sign On for Parts Online

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Technical Enhancements & Notifications

You can search and download documentation on the latest technologies and technical upgrades applicable to your fleet on the Technical Enhancements & Notifications platform an online repository of Technical Bulletins and Enhancements covering:

Gas & Steam Turbines
Centrifugal & Reciprocating Compressors
Pumps & Valves
Turboexpanders & Heat Exchangers

Training & Talent Development

At GE Oil & Gas, we are committed to helping our customers’ develop their workforces by sharing a common vision of operational excellence to help them face industry challenges. We work in partnership with our customers to develop human capital through a structured process aimed at building both technical and leadership skills. Our diversified training products can be combined to ensure consistency of results for each competency need. Our training designers and engineers are always available to discuss options and possibilities with your organization, your human resources department or your technical team leader.

Learn about our training programs.

Used Serviceable Material

Our Used Serviceable Material service allows operators to optimize cash flow versus remaining life of components for key gas turbine and path components and the entire engine for selected technologies. Refurbishment and residual life estimates are backed by the latest OEM technology. Join the TechTalks conversation about USM.

Service Shops Network
Available for Canada, USA, Venezuela, Trinidad & Tobago, Scotland, Spain, Italy, Algeria, Nigeria, Saudi Arabia, China, Singapore, Australia

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Services

Field Services

Highly qualified, well-planned maintenance is fundamental in order to get consistently high performance and long life from your machinery. GE’s expert teams can be quickly mobilized to deliver the highest quality service anywhere in the world. We have pools of trained Field Engineers located close to customer premises. We provide expert service for all GE products, including heavy-duty and aeroderivative machinery; gas and steam turbines; reciprocating and centrifugal compressors; and Speedtronic control panels. We invest significant resources to train, evaluate and enhance the knowledge and skills of our people. Our Field Engineers can leverage the latest technologies to enhance site performance and are supported by the specialized resources of our Engineering division for more detailed analysis of field data, additional evaluation of maintenance alternatives, and various other optimization procedures. This level of advanced engineering support makes the difference between satisfactory and exceptional results.

Repair Shops

GE Oil & Gas operates on the principle that first-class service is every bit as important as first-class products. To that end, we continually invest in our resources and personnel around the world to ensure the right expertise, tools and technologies are available whenever and wherever our customers need them. Service centers are strategically located in every region and always compliant with GE standards for processes and quality. Customers can rely on skilled technicians and project managers for a range support activities, including repairs and modifications, equipment upgrades, spare parts, field services, contract management and technical assistance. Local service teams work closely with our global Centers of Excellence in each technology area to ensure fast and accurate responses and mobilizations. This global network also creates an opportunity for us to share knowledge and skills with our customers, either through local training sessions or more in-depth partnerships designed to leverage local talent and promote growth in developing countries.

Customer Service Center

The GE Oil & Gas Customer Service Center provides 24/7 support for technical issues and other customer needs. It is staffed by operators who will promptly direct your request to the appropriate expert.

Call: + 39 055 4272 500
Email: customer.service.center@ge.com

Our Customer Service Centers are central to delivering expert rotating equipment service & support around the globe. We offer:

A single entry point for customers worldwide
24/7 availability
Multilanguage operators responding to customers' requests
24/7 handling of technical emergencies
Customer technical issues tracked in our Customer Claim Management System

Contact Us

If you'd like to get more information on our people, technology and solutions, please click here and a GE Oil & Gas representative will be in touch with you shortly.

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