Field Service Safety and Training Go Digital
At the 2016 Turbomachinery & Pump Symposium, we saw 350 exhibiting companies from 48 countries. It was an excellent platform and forum for the industry’s latest innovations, with a specific focus on turbomachinery equipment and pumps. At the GE Oil & Gas booth, we showcased our latest products and digital solutions.
Today’s oil and gas revolution is digital. It is machines and people, talking to and learning from each other. We partner with our customers to create digital solutions that optimize their performance and processes – safely and securely – to overcome key challenges.
Nowadays, customers want answers faster. Meanwhile, the industry is faced with the challenge of an aging workforce. At GE Oil & Gas, digital technologies are allowing safe training environments for younger engineers and enabling our technicians in the field to be connected to senior headquarter staff in real-time so we can resolve any issues that may arise in the timeliest manner.
Discover how our Smart Helmets and Virtual Training Solutions enable our customers to safely and effectively tackle industry challenges, while improving efficiency and productivity.
Smart Helmets, developed in partnership with VRMedia, a spinoff of the Sant'Anna School for Advanced Studies in Pisa, is one of our most recent and important developments in this field. They directly connect field service engineers (FSEs) to senior engineers in office headquarters while they work with equipment in the field. Before Smart Helmets, FSEs had to leave the equipment, write a report and wait for a response, all while prolonging an outage and costing money. This solution enables FSEs to have direct contact with headquarters staff who can guide them through complex tasks by audio and video and provide immediate troubleshooting support. FSEs are equipped with two small monitors on the helmet and an iPad. Smart Helmets enable two-way communications, so HQ staff can see exactly what the FSEs are experiencing and share information in real-time. Not only does this help customers get operations back on track faster, but it also means immediate responses can be provided to questions relating to any part of the equipment, instead of having to wait for the initiation of a traditional troubleshooting process. FSEs can also insert technical drawings and manuals into the helmet’s visor so they can refer to them without needing to spend time leaving the equipment.
Virtual Training Solutions
First showcased at our 2016 Annual Meeting, our Virtual Training Solutions help build skills among engineers in training. By leveraging GE engineering developments, we have created an immersive 3D environment where our customers’ equipment can be uploaded to enable immersive virtual training experiences. This means real maintenance and installation operations can be simulated in an infinitely repeatable, safe environment that poses no health or safety risks. The solution enables engineers to become familiar with equipment before it’s even built or installed, thereby reducing risks and improving efficiency when ready for real operations with customers’ equipment.
GE Oil & Gas is helping customers identify and seize opportunities to improve operations in this unpredictable market. How are you tackling the challenges of an ageing workforce while embracing eager young talent and new digital technologies?