Complete this form to obtain authorization to return your Downhole Technology/Drilling Measurement products to a GE repair facility (if you need repair for other GE equipment, please back out of this form and use the Contact Us option). This form can be used to request the return of more than one product. Click the "Add another product" button to add more product.
Further instructions can be found at the bottom of this page. Contact DT.firstname.lastname@example.org if you experience any difficulties or require assistance.
Please provide details of the product that is to be returned. If the product is being returned for repair, please populate the "Failure Description" field to assist our diagnosis.
To return a product for repair, you must first obtain a Return Material Authorization Number (RMA#) using the steps below. Please do not return any products until you are contacted by the repair facility and issued an RMA#.
Contact us using this form, giving as much detail as possible. The more detail provided, the easier it will be to evaluate your request. Please attach any available failure reports with the tool when returning to the repair centre.
The repair facility will review your request and contact you if additional information is required to process the RMA.
Signed GE Terms & Conditions must be returned along with the tool prior to assessment
All returns identified as non-warranty items will be subject to a $500 minimum charge to cover the evaluation costs for each tool.
Should a customer fail to respond to a repair quotation within 30 business days GE reserves the right to return the product back to the customer. All charges incurred up to this point will then be carried by the customer.
Shipping charges and arrangements to and from a GE workshop are the sole responsibility of the customer.
Single shipments of large batches of defective product to a GE workshop may contribute to cycle delays driven by internal capacity constraints. Therefore shipping of single tools as they fail is recommended.
Due to safety risks, batteries are not allowed to be shipped to a GE workshop.
Tools must be cleaned and tested to prevent the return of tools with high levels of NORM (naturally occurring radioactive material)
Signed T&C's must be returned along with the tool prior to assessment
Entries marked * are mandatory
Entries marked ** are optional and will help to reduce our repair time